Cleobetra Privacy Policy

Who Controls Your Data

NovaForge Ltd, registered at Hamchako, Mutsamudu, Anjouan, Union of Comoros, and operating Cleobetra under Gaming Licence ALSI-152406028-FI2, is the controller of personal data collected through the site. Questions about data handling can be sent to [email protected].

What We Collect

At registration we collect your full name, date of birth, email address, residential address and chosen account currency. During KYC verification we collect copies of an Australian driver’s licence or passport, and where requested a Medicare card, together with a utility bill or bank statement as proof of address. Payment processing generates transaction records including method, amount and timestamp, though full card numbers are held by the payment processor rather than by Cleobetra directly. Technical data collected automatically includes IP address, device type, browser version and session logs, used for security monitoring and fraud prevention. Cookies are placed on your device to keep you logged in, remember display preferences and measure site performance.

Why We Process This Data

Registration and KYC data is processed to open and verify your account and to meet anti-money laundering obligations attached to the Anjouan licence. Payment data is processed to execute deposits and withdrawals and to detect fraudulent transactions. Technical and session data is processed to secure accounts against unauthorised access and to diagnose faults in the platform. Where you have opted in, contact details are used to send bonus and promotional communications; this processing stops once you withdraw consent.

Cookies and Analytics

Cleobetra uses three categories of cookies: strictly necessary cookies that keep your session logged in and cannot be disabled without breaking core site function, preference cookies that remember display and language settings, and analytics cookies that measure page usage in aggregate. The cookie banner shown on first visit lets you accept all cookies or adjust categories individually; preference and analytics cookies can also be disabled later through your browser’s cookie settings, though this may affect how the site displays.

KYC documents are shared with third-party verification providers engaged to confirm identity before withdrawals are released. Payment data is shared with the payment processors handling each specific method, including card processors, MiFinity, Jeton and eZeeWallet for e-wallet transactions, and the relevant blockchain network for cryptocurrency transactions. Gameplay data, limited to what is needed to run a session, is shared with the game providers whose titles you play, including Pragmatic Play, Play’n GO, Evolution Gaming, Hacksaw Gaming and Ezugi. Data is not sold to third parties for marketing purposes unrelated to operating the casino.

International Data Transfers

Cleobetra’s servers and the licensing entity NovaForge Ltd are located outside Australia, in the Union of Comoros and associated hosting jurisdictions used by the Soft2Bet platform infrastructure. By registering, you accept that your data is processed and stored outside your own country, under the data protection standards applicable in those jurisdictions rather than under Australian privacy law directly.

How Long We Keep Your Data

Account and KYC records are retained for the duration your account remains open and for a period afterward as required by anti-money laundering obligations tied to the operating licence. Transaction records are kept for the same period to support dispute resolution and regulatory audit. When an account is closed at your request, personal data outside the mandatory retention set is deleted or anonymised within a reasonable period, and marketing communications stop immediately.

Your Rights

You may request access to the personal data Cleobetra holds about you, request correction of inaccurate data, request deletion where retention is not legally required, request that processing be restricted or object to specific processing such as marketing, and request a portable copy of data you provided directly. Requests are submitted to [email protected] and are actioned once your identity has been confirmed, to prevent a third party from accessing your account data under false pretences.

Complaints

If you believe your data has been mishandled, you may raise the matter directly with [email protected] in the first instance, and where the response is unsatisfactory, escalate a complaint to the Gaming Board of Anjouan as the authority overseeing the operating licence.

Contact for Data Requests

All requests relating to personal data, including access, correction and deletion requests, should be sent to [email protected] with the registered account email in the subject line.